HOLDERS Frequently Asked Questions
How quickly can I receive my package?
Delivery time depends on your location and what shipping option you choose. Our standard international delivery time is between 8 - 12 days.
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What is the cost to ship from the US?
The total cost is dependent on the weight of your package. You can estimate your total shipping cost using the Holders shipping calculator. You will also get to see an estimated shipping cost after you add your product to the cart and also at checkout. It is good to know that the best way to save on international shipping is to consolidate multiple packages into one box. Learn more about consolidation.
Are duties and taxes included in my shipping price?
No, we take care of all duties and taxes for you.
What does insurance cover?
Insurance covers loss or damage to the items in your shipment. Claims can be filed for the declared value plus international shipping costs, if applicable. Insurance does NOT cover import duties and taxes, domestic shipping costs or damage to the manufacturer’s box/packaging.
Couriers may carry limited or no liability for antique or vintage items, jewelry, TVs, electronics, manufacturer’s box/packaging and prohibited goods. Please check with your specific courier for a complete list of prohibited items by courier.
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What forms of payment do you accept?
Holders accepts all major credit cards (MasterCard, Visa, Discover) through Paypal.
How can I consolidate my packages into one box?
Select consolidation when you are checking out.
How long can I store my items in your storage?
We can only hold your packages with us for a maximum of 12 days.